1. Introduction / Contact Information
STEDA HOLDINGS LTD. T/A LoveDildos.com
SUITE 4000 TO 4025
6 MARGARET STREET
NEWRY
DOWN
NORTHERN IRELAND
BT341DF
Last updated July 31, 2025
Registered in Northern Ireland
Registration Number: NI730736
The Person Responsible: Data Controller
Dispute resolution: The European Commission provides a platform for the out-of-court online dispute resolution at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
2. Age Restriction
This Website is intended for adults aged 18 years and over only. By accessing and using this Website, you confirm that you are at least 18 years of age. We reserve the right to request proof of age at any stage and to cancel any orders if satisfactory proof of age is not provided. It is a criminal offence to purchase adult products if you are under 18 years of age.
3. Terms Of Use
The Terms of Use refer to the website of STEDA HOLDINGS LTD. T/A LoveDildos.com, https://www.lovedildos.com – (the “Website”). All access to and use of this Website is governed by these Terms of Use. Entering into this Website indicates that the user (either “user” or “you” in this document) has reviewed the Terms of Use and has agreed to be bound by them as well as our Privacy and Cookies Policy. If you do not agree to these terms you must leave the Website immediately.
The Website is operated by STEDA HOLDINGS LTD. T/A LoveDildos.com, also known as (“we” – “us”), whose principal place of business is at SUITE 4000 TO 4025 6 MARGARET STREET, NEWRY, DOWN, NORTHERN IRELAND, BT341DF.
4. Disclaimer
All information provided on this Website is subject to change without notice. While efforts have been made to make the Website helpful and accurate, due to the open nature of this Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this Website. Where errors or omissions are brought to the attention of STEDA HOLDINGS LTD. T/A LoveDildos.com, amendments will be made as speedily as possible.
All materials posted on this website are provided “as is” and without warranties express or implied. STEDA HOLDINGS LTD. T/A LoveDildos.com and its agents and the Website creators disclaim to the fullest extent permissible by applicable law all warranties including without limitation any warranty of merchantability or fitness for a particular purpose. The Company does not warrant that functions contained on this Website will be uninterrupted or error-free, that defects will or can be corrected, or that the Website or the server are free of viruses or other harmful components. STEDA HOLDINGS LTD. T/A LoveDildos.com does not provide any warranty or representation as to the materials on this Website in terms of their correctness, accuracy, reliability, or otherwise.
5. Access and use of information
Access to the Website is limited to viewing the linked web pages solely for information purposes to access the information provided by STEDA HOLDINGS LTD. T/A LoveDildos.com at its Website. Any access or attempt to access other areas of our computer system or additional information contained on the system for any purposes is strictly prohibited. You may not use any information provided on this website other than for information purposes. We will not be liable if for any reason our website is unavailable at any time.
6. Intellectual property
This website may contain trademarks and service marks. All marks are the property of the proprietors of such marks as indicated unless otherwise provided. All rights in the intellectual property contained in this website including copyright, trademarks, trade secret and patent rights are reserved. The editorial content of the Website and all text, graphics, logos, icons, images, audio clips and software is copyright of STEDA HOLDINGS LTD. T/A LoveDildos.com and/or the authors, photographers and illustrators who contribute material to the Website, and the user shall not alter or remove any copyright symbol, or any other identification or information, concerning the authorship or ownership of any of the content of the Website. Access to the Website does not constitute a right to copy or use any of the intellectual property of STEDA HOLDINGS LTD. T/A LoveDildos.com or its suppliers and users are not permitted to copy, market, resell, distribute, retransmit, publish, upload, download, store, display in public, alter, or modify the content contained on this Website or otherwise transfer or commercially exploit, in any form, any of the content of the Website.
7. LoveDildos.com logos
The user will not use or display the name or logo of STEDA HOLDINGS LTD., LoveDildos.com or any of our names or logos, or act in any way that would imply that the user is an agent of STEDA HOLDINGS LTD. T/A LoveDildos.com.
8. Hypertext links
This website may be linked to other websites that are not maintained by STEDA HOLDINGS LTD. T/A LoveDildos.com. We are not responsible for the content of those websites. The inclusion of any link to such websites does not imply endorsement, sponsorship, or recommendation by us of the websites and we disclaim any warranty (expressed or implied) about the content and operation of these websites. We disclaim any liability for links: (i) from another website to our Website; and (ii) to another website from our Website.
9. Submissions
All remarks, suggestions, ideas, graphics or other information communicated to STEDA HOLDINGS LTD. T/A LoveDildos.com through this Website will forever be the property of STEDA HOLDINGS LTD. T/A LoveDildos.com and at the free disposal and use of us. Unless otherwise specified in writing, all material submitted to STEDA HOLDINGS LTD. T/A LoveDildos.com will be presumed to be public and we will not be required to treat the information as confidential. We shall have exclusive ownership of all present and future existing rights in the information, without compensation to the person sending the data. If any information is confidential, do not submit it.
10. The information we collect
We may collect various types of information from Website visitors. Please see our Privacy and Cookies Policy for further information on how we use the information we collect.
11. Security
We cannot take any responsibility for information transmitted via the Website and cannot guarantee that any electronic commerce or communication is secure.
12. Updates to terms
We reserve the right to modify or amend our Terms of Use at any time, and from time to time. We will endeavour to post changes to the Terms of Use on the Website. Please check the Website regularly for the latest version of the Terms of Use.
13. Limitation of liability
In no event will we, our agents/partners or the website creators be liable for any direct, indirect, incidental, punitive, special and consequential damages, loss or liability whatsoever. Including, without limitation, those resulting in lost profits, lost data or business interruption arising out of use, inability to use, or the results of use of or reliance on the Website or access to any materials on the Website. This also applies to any websites linked to our Website, or any material or information contained at any or all such websites. Any failure of performance, error, omission, interruption, defect, delay in transmission, computer virus or telecommunications failure of our website whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages and even if such loss or damage is caused by the negligence of us or its agents. If your use of the materials or information from our Website results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Shipping and Delivery Liability: We shall not be liable for any loss, damage, or delay in delivery of goods once they have been dispatched and handed to the courier service. Risk of loss or damage to goods passes to you once the goods are dispatched. For certain uninsured delivery services, no claims can be made for lost or damaged packages, and you accept this risk when selecting such services. We recommend choosing tracked and insured delivery options for valuable orders.
14. Chargeable services
Certain merchandise and services are available for purchase from the Website (“chargeable services”). If the user wishes to access these, the user will pay the applicable fee in accordance with the rates and procedures specified by us from time to time together with any applicable value added tax or any other sales tax as payable in relation thereto.
In accessing any of the chargeable services, the user shall take all reasonable steps to protect our data and our service from access by unauthorised third parties and will use any password or user identification (ID) or user name issued by us for use in accessing the chargeable services. The user accepts that it is responsible for the use of any such security measures and warrants that it will keep any such password, user identification or user name or any other security mechanism or device confidential and will not disclose it to any other person.
Third parties supply some of the goods or services comprised in the chargeable services and none are supplied directly by us. As regards those which are supplied by third parties, we shall have no responsibility to the user in respect of them and give no warranty whatsoever as to satisfactory quality, merchantability, fitness for purpose or compliance with any description concerning them. The terms implied by applicable consumer protection legislation are at this moment excluded from these terms of use and disclaimer to the fullest extent permitted by law.
We shall have no liability to the user whether in contract or in tort for any loss suffered by the user resulting from the use of a credit card, debit card or charge card or any modification thereof to access our service. Also, we shall have no liability to the user whether in contract or in tort for any loss suffered by the user resulting from purchasing chargeable services from a third party via the website.
15. Product Availability
All products are subject to availability. While we endeavour to keep our website updated with current stock levels, we cannot guarantee that all items displayed will be available at the time of ordering. In the event that an ordered item is out of stock, we will notify you as soon as possible and offer you the option of a full refund or to wait for the item to become available. We reserve the right to withdraw any product from sale at any time without prior notice.
16. Payment Processing
All payments on this website are processed securely through our payment aggregator, Secure Trading (Trust Payments). When you make a purchase, your payment information is transmitted directly to Secure Trading for processing. We do not store or have access to your full credit card details.
Secure Trading is a PCI DSS Level 1 compliant payment service provider, ensuring the highest level of security for your transactions. By making a purchase on our website, you agree to Secure Trading’s terms and conditions for payment processing.
We accept the following payment methods:
- Credit/Debit Cards (Visa, Mastercard, Maestro)
- Other payment methods as displayed at checkout
All transactions are subject to authorization by your card issuer. We reserve the right to refuse any order where authorization has been declined. In the event of payment failure, your order will not be processed until successful payment has been received.
17. Shipping Policy
We offer FREE shipping via Royal Mail tracked delivery 48 hours on orders over £49. This free shipping threshold applies to the order total AFTER any discount codes have been applied.
For orders under £49, we offer the following shipping options:
- Royal Mail Tracked Delivery 48 hours: £3.60 + VAT (typically 2-5 working days)
- Royal Mail Tracked Delivery 24 hours: £5.40 + VAT (next working day*)
*Please note: Delivery to certain postcodes (AB, DD, FK, TD, PH postcodes, Northern Ireland, the Highlands and Islands of Scotland, and the Isles of Scilly) may take 2 working days.
Dispatch Times:
- Orders placed before 12:00 PM Monday-Friday are typically dispatched the same day
- Orders placed after 12:00 PM on Friday will be dispatched on the following Monday
- Limited Saturday dispatch available for some services
Important Delivery Information:
- All delivery times are estimates and not guaranteed
- While our next day delivery service achieves 99% success rate, it is not a guaranteed service
- We cannot accept liability for any delay in the delivery of goods
- Some delivery options may be uninsured, meaning no claims can be made for lost packages
Every effort will be made on part of STEDA HOLDINGS LTD. T/A LoveDildos.com to ensure goods are dispatched in a timely fashion once an order has been received and payment processed. However, we rely on third-party courier services and cannot guarantee specific delivery dates.
18. Refund Policy
For our full returns and refund policy, please visit: https://www.lovedildos.com/returns-policy/
19. Social Media
If you use our social media pages to share your ideas and experiences with other users of our community, you will be bound by the relevant platform’s Community Guidelines, in particular the obligation not to post any content (such as photos or video) that may belong to someone else, or what may be perceived as controversial. Any abusive, profane or even defamatory posts towards any person, entity, belief or symbol shall be deleted.
20. Dispute resolution
These Terms of Use and the resolution of any dispute related to them or to the use of this Website shall be governed by and construed by the laws of the United Kingdom and shall be subject to the exclusive jurisdiction of the UK Courts. This will not prevent us from pursuing a claim for breach of contract, copyright infringement or otherwise in respect of these Terms of Use in any other jurisdiction throughout the world.
Dispute resolution: The European Commission provides a platform for the out-of-court online dispute resolution at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage